Client Services Coordinator

ABOUT PROGRAMETRIX

PrograMetrix is a performance driven programmatic agency that helps B2B companies, DTC brands, and ad agencies reach today’s always-connected audiences wherever they are across premium sites, mobile apps, and streaming platforms.

As trusted advisors, we specialize in managing all aspects of the media planning, campaign management and multichannel measurement process for our clients. Our end-to-end campaign management service offering enables our clients to engage consumers across programmatic, paid social and paid search channels. Our vision is to be the premier agency partner in programmatic - delivering big-agency impact with the care, speed, and innovation of a boutique team.

If you are looking to advance your career with a collaborative, competitive, and forward-thinking agency while contributing to a fun, high-energy workplace environment, you will love working at PrograMetrix! We want you to join us in a winning environment to exceed our clients’ marketing goals while we help you to further your professional development and marketing skill set.

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WHO ARE WE LOOKING FOR?

As a Client Services Coordinator, you will provide day-to-day assistance, management, and communications to assigned Client Services Managers on key agency accounts. You will report to the Director of Client Services. You’re as comfortable diving into Excel to improve the performance of a campaign as you are attending a client dinner. You strive to build genuine, long-term relationships with clients and can identify opportunities for deepening the client relationship through innovation, the adoption of new advertising technologies, and use of broader agency services. You are looking for a position where you can make a true impact, and you aren’t afraid to bring your ideas to the table. You enjoy taking ownership end-to-end, working in a high-growth environment, being essential within a dynamic high-performing team, and having the freedom to define and implement your vision to grow the business.

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KEY DAY TO DAY RESPONSIBILITIES:

• Assist Sr. Client Service Managers manage and grow YoY a roster of key agency accounts with high customer lifetime value

• Assist Client Services Managers in day-to-day client communication, task management of campaign setup, optimization, reporting, and business development responsibilities

• Facilitate and manage internal campaign status reports, client meeting agendas and follow-ups

• Assist in the creation of (sales) media planning, campaign launches, optimizations and insights and regularly scheduled reports

• Maintain accurate records of client-related interactions for future reference

• Maintain client feedback and updates by ensuring proper tasks are created and completed

• Escalate complaints and issues to relevant departments and track completion

• Assist in progress and improvement of campaign related tasks in our project management platform (Wrike)

• Attend client meetings, assist with pre and post meeting duties and work cross team for client deliverable completion

• Serve as internal lead back-up when necessary

• Become proficient on the best practices of The Trade Desk, Google Ads, Google Analytics, Meta Ads Manager & LinkedIn advertising platforms

• Work with project management on creating and refining internal processes through project management software to increase team output and efficiency

• Offer insights and continual education on data trends, optimizations performed, and strategic recommendations for campaign improvement.

• Assist in the development of customer success stories in the form of case studies and client testimonials

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REQUIREMENTS:

• Bachelor’s Degree in Marketing, Sales, or related field from a four-year university is preferred

• Minimum of 1 year of online advertising experience required; 1-2 years of client-facing experience (preferred)

• Proficient in working with RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms (preferred)

• Previous experience in managing campaigns within Google Ads and integrating Google Analytics data to inform and report on campaign performance (preferred)

• Proficiency in Excel and other Microsoft Office products, including pivot tables, chart-making, and manipulation of large data sets

• Outstanding troubleshooting, analytical, and problem-solving abilities, and skilled at collaborating cross-functionally in a fast-paced start-up environment

• Experience utilizing project management software and solutions – excellent time management skills with an ability to prioritize projects and meet deadlines.

• Discover and define your own work – great sense of ownership and proactively finding opportunity

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COMPENSATION & BENEFITS:

PrograMetrix will structure a competitive compensation package to attract qualified candidates which includes the following:

• Base salary

• Fast, personalized growth plan with quarterly performance reviews and bonus

• Comprehensive healthcare plan

• Retirement plan

• Travel opportunities for in-person client meetings and industry conferences

• Fun workplace environment, unlimited paid time off, and flexible work-from-home schedule

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