CLIENT SERVICES MANAGER

WHY PROGRAMETRIX

If you are looking to advance your career with a collaborative, competitive, and forward-thinking agency while contributing to a fun, high-energy workplace environment, you will love working at PrograMetrix. We want you to join us in a winning environment to exceed our clients’ marketing goals while we help you to further your professional development and marketing skill set.

WHO ARE WE LOOKING FOR?

A client services pro who takes pride in building long-term business relationships and is comfortable managing and growing strategic agency accounts. You have a passion for digital marketing, are trustworthy, and committed to partnering with a company in a fast-paced environment. You love learning about new technology and teaching it to others. You’re as comfortable diving into Excel to improve the performance of a campaign as you are with taking a client out for dinner. You are looking for a position where you can make a true impact, and you aren’t afraid to bring your ideas to the table.

KEY DAY TO DAY RESPONSIBILITIES
  • Manage and grow a roster of client accounts
  • Become an expert on the use and best practices of The Trade Desk, Google Ads, Google Analytics, Facebook Ads Manager & LinkedIn advertising platforms
  • Work closely with Sales to effectively onboard new customers
  • Offer insights and continual education to clients on data trends, optimizations performed, and strategic recommendations for campaign improvement
  • Work closely with Sales to identify ways to grow current accounts by retention, upsell, & cross-sell tactics
  • Development of customer success stories in the form of Case Studies and client Testimonials
  • Emerge as a brand ambassador through participation in the company blog and communication to clients and prospective customers via company social media channels
REQUIREMENTS
  • Bachelor’s Degree from a four-year university; Marketing and Advertising degree (preferred)
  • 5+ years of online advertising experience required; 1+ years of client-facing experience
  • Expertise in managing campaigns within Google Ads and integrating Google Analytics data to inform and report on campaign performance
  • Experience managing paid media campaigns in Demand-Side Platforms (DSPs) and RTB media buying platforms (preferred)
  • Proficiency in Excel and other Microsoft Office products, including pivot tables, chart-making, and manipulation of large data sets
  • Outstanding troubleshooting, analytical, and problem-solving abilities, and skilled at collaborating cross-functionally in a fast-paced start-up environment
  • Proven track record of growing accounts by forging a strong relationship with clients, understanding their objectives, and recommending best strategies
  • Proven experience utilizing project management software and solutions – excellent time management skills with an ability to prioritize projects and meet deadlines
COMPENSATION & BENEFITS

PrograMetrix will structure a competitive compensation package to attract qualified candidates which includes the following:

  • Competitive base salary
  • Personalized growth plan with quarterly performance reviews and bonus
  • Comprehensive company paid healthcare
  • Retirement plan with company match
  • Travel opportunities for in-person client meetings and industry conferences
  • Fun workplace environment, unlimited paid time off, and flexible part-time work-from-home schedule
JOIN OUR TEAM

If you would like to apply for the Client Services Manager position, please apply at here.